Delivery Information
Dear Customers,
As For Next Generation Kozmetik San. Tic. Ltd. Şti. (thesmellofsirius.com), we strive to deliver your orders to you as quickly and securely as possible. Important information you need to know about our delivery processes is provided below:
Delivery Time:
Your orders are shipped within 1-3 business days after payment confirmation. The delivery time of the shipping company may vary depending on your location but usually takes 2-5 business days to reach your address.
Shipping Fee:
Shipping is free for purchases of 1000 TRY and above. For orders below 1000 TRY, specific shipping fees apply.
Shipping Tracking:
Once your order has been shipped, you will receive a tracking number. You can use this tracking number to track your shipment online.
Delivery Address:
Orders are delivered to the address provided during the order process. Please make sure your delivery address is accurate and complete. For address change requests, please contact us before your order is shipped.
Delivery Issues:
If you experience any problems during delivery, please contact us. It is important to notify us in order to initiate necessary procedures in case of delays caused by the shipping company or damaged products.
Returns and Exchanges:
For return or exchange requests regarding our products, please visit our Returns and Exchange Policy page for detailed information.
If you have any questions or special requests, our customer service team will be happy to assist you.
Remember, we are here to provide the best service with your satisfaction as our priority.
